User Experience Singapore (UXSG)

A “one size fits all” ticketing system with stable control over payments

Section 1 customized

About

Introducing

As a dedicated designer, Raven Chai travelled the world speaking at multiple UX conferences. In 2012, he discovered there was no good platform for UX design discussions in Singapore. This is how the first ever UXSG came about in 2013. Raven soon discovered it was hard to find a strong ticketing system that would support all of his needs.

Goals

Build interactive registration forms and collect payments through multiple gateways

Since organising an event was a new area for Raven and his team, they primarily focused on the most popular ticketing app providers. However, all of the options they tested proved to be very limited in terms of registration form customisation and payments management. GEVME turned out to be the only solution that not only catered to users’ needs but could also make the life of an organiser easier. Here are the goals that UXSG was able to achieve with GEVME:
- Build registration forms that could capture all attendees’ preferences
- Avoid manual processing of payments
- Facilitate simple tax calculations

http://User-friendly%20form%20builder%20and%20full-fledged%20payment%20gateways%20equal%20simplified%20ticketing
Solution

User-friendly form builder and full-fledged payment gateways equal simplified ticketing

With the GEVME registration form builder, UXSG organisers could include any custom fields in their interactive forms using drag and drop. The possibility to set up both online and offline payments was a real lifesaver for the team since it helped facilitate an optimal registration experience for users. Lastly, UXSG benefited from custom financial reports that allowed for the tracking of all transactions and fees.

Results

Long-term cooperation between GEVME and UXSG

With GEVME support, UXSG grew into an annual event facilitating idea exchange between UX designers and experts from all over the world. In addition, Raven Chai was one of the keynote speakers and strategic partners at the GEVME Exchange conference in 2016.


250

experts in 2013 and 2014

20

participating countries

Multi-year

cooperation

GSI Singapore UXSG 2014

Download Full Case Study